Frequently Asked Questions (FAQs)


About Pig Finca?

Pig Finca Gift Shop Emporium was established in the early 1990s and is an independent giftware shop based in Kingsbridge, Devon.  

Pig Finca Gift Shop Emporium specialises in the retailing of ethical, beautiful, fun and funky gifts, silver jewellery, bags, scarves, clothes and accessories for all ages. 

How Much Is UK Postage & Packaging?

We charge a simple low flat rate of £4.95 per order (unless otherwise stated), regardless of how many items you choose but if your order is over £60, then post and packing is free - UK only.

Please note: The Pig Finca team are doing “our bit” to help the environment by utilising and recycling packaging where possible. This means that your goods may not be contained in a brand new box, however all packaging is clean and fit for reuse. We take pride in ensuring that you will be delighted from the moment you open the box.

How To Place An Order

Browse the online catalogue and simply click the “Add to basket” button to add an item to your shopping basket, then when you have finished shopping click the “Checkout” button, which will take you to a secure page where you can provide your credit or debit card details, email address, telephone numbers and delivery address.

All payment transactions take place on the secure encrypted server of our payment processor PayPal - we never have access to your credit or debit card details at any time.

How is the Order Acknowledged?

When you have completed and paid for your purchases, you will be sent an email confirming your order (please remember to check your Spam folder as sometimes the Order Confirmation may bypass your Inbox). The Order Confirmation email will state what products have been ordered, the order value and delivery information.  If your order has been unsuccessful, you will be made aware of it via email with any possible explanations.

What If Something Is Out Of Stock?

Availability information for products is listed on each individual product description. If Pig Finca does not have enough stock to deliver the goods you have ordered, we will refund your credit or debit card as soon as we discover the error.

Pig Finca will notify you by email to see if you would like to replace the item with an alternative and will also advise when the original item will be available again if you wish to re-order it.

Payment

All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor PayPal - we never have access to your card details at any time.

All credit and debit cards payments are subject to validation checks and authorisation by the card issuer. If the issuer refuses to authorise payment, we will not be liable for any delay or non-delivery.

If you wish to use any other method of payment, please contact us for further options, although online ordering is the quickest and safest way.

How Are My Goods Sent?

Depending on the size and weight of your order, we will choose either Royal Mail Recorded Delivery, Parcelforce, or a Courier service. We aim to dispatch all orders within 2 working days of receiving the order but please allow up to 14 days to receive your goods.

All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

Do You Deliver Outside The UK?

We can deliver outside the UK but please contact us by email with your proposed order and delivery address so that we can obtain a cost for shipping. We will endeavour to find the cheapest, safest way to ship your order and you will also be advised on delivery time.

What Happens If My Goods Are Damaged?

Any faulty or damaged product may be returned to us within 7 days for a replacement.

Please contact us by email:- shop@pigfinca.com with details of your order & damaged goods and we will issue you with a returns number which must then be sent back with the damaged item(s).

We recommend that for your own protection, you use a safe delivery method that requires signature on delivery such as Recorded Delivery as we cannot accept responsibility for products lost in the post. In the event of the goods proving to be faulty, we will reimburse “reasonable” return postage costs.

What Happens If I'm Not Happy With My Order?

In the unlikely event that you aren't happy with the goods that you have purchased, you may return them in their original condition and packaging within 14 days for a prompt exchange or refund.

Please contact us by email:-  shop@pigfinca.com with details of your order and the items you wish to return, you will be issued with a returns number, which must accompany the returned items, and original paperwork. Please do not return any item without a return number.

We recommend that for your own protection, you use a secure delivery method, which requires signature upon delivery. We cannot accept responsibility for lost or damaged parcels.  Goods returned will be at your cost, we do not refund original shipping costs or your return shipping costs.

It is only when we receive the product(s) in their original condition and packaging that we will process a refund. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. Please note that if a returned non-faulty product does not arrive in a resalable condition, then we will not be able to offer you a refund. We will then have to send the product back to you and you will have to incur these subsequent delivery costs.

We regret that we cannot accept returns on the following non-faulty products:
If the packaging has been unsealed or damaged.
If the product is pierced earrings (due to Health and Safety).
If the product is a health / beauty or body product.
If the product is a book or CD.
If the product is / are perishable.

This returns policy does not affect your statutory rights.

Email us

shop@pigfinca.com

Call us

Telephone : 01548 854 221

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105 Fore Street, Kingsbridge, Devon.
Tel: 01548 854 221
Open Mon – Sat 10am to 5pm

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